Experience: Experience is not required

Age: 18-30

Salary Range: 8000-15000 tk

Vacancy: 2

Job Nature : Full-Time

Posted Date : 23.02.2025

Last Date : 31.12.2025

Job Title: Support Engineer (Night Shift)

Company: TIC Limited

Location: Remote / Office (Flexible)

Work Hours: 8-hour shift between 6:00 PM – 10:00 AM (Bangladesh Time)

Employment Type: Full-time

Job Summary:

We are looking for two Support Engineers to assist global customers with pre-sales and post-sales support, handle technical queries, and drive sales conversions through live chat and email. No prior experience is required—just strong communication skills, a willingness to learn, and a customer-first attitude.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and social media.
• Guide customers and convert inquiries into sales.
• Assist with technical troubleshooting and escalate issues when necessary.
• Process and manage orders, ensuring smooth transactions.
• Maintain customer records and update CRM with accurate details.
• Encourage satisfied customers to leave positive reviews to improve our brand reputation.
• Monitor and analyze customer interactions to improve service quality and optimize sales opportunities.
• Ensure fast response times and high-quality service.
• Follow company guidelines and document solutions for common issues.

Requirements:

• No prior experience needed—we provide training!
• Strong written English communication skills.
• A friendly and professional approach to customer support and sales.
• Basic computer literacy and the ability to learn new software quickly.
• Comfortable working in night shifts (mandatory).
• Ability to work independently, handle multiple customers, and solve problems efficiently.

Performance Targets:

• Sales Conversion: Achieve a minimum percentage of inquiries converted into sales via live chat.
• Response Time: Maintain a fast first-response time for customer inquiries.
• Customer Satisfaction: Ensure high ratings from customer interactions.
• Positive Reviews: Encourage customers to leave positive feedback after successful support.

Benefits:

• Competitive salary with performance-based bonuses.
• Incentives for achieving sales and review targets.
• Training provided—perfect for freshers looking to build a career.
• Work from home (if applicable).
• Career growth opportunities.